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Terms & Conditions

Introduction:

Welcome to maxzino.com

Maxzino is your No.1 shopping platform that allows you to buy products from a wide range of sources. You can buy not only direct from our store but also from third party suppliers and retailers to list and sell products directly to you, through our site, that’s what we call our market place.

Our terms and conditions ( T & C ) or terms of use ( TOU) that will apply to you are listed below -

  1. User Agreement
  2. Web & Service accesses
  3. Electronic Communication
  4. Web Registration Obligation
  5. Your Account Password & Security
  6. Web Content
  7. Intellectual Property / Copyright
  8. Disclaimer & Liability
  9. Product & Retailer with Maxzino
  10. Buy on Maxzino
  11. Connection with Social media
  12. Maxzino Discretion
  13. Seller with Maxzino
  14. Pricing
  15. Payment
  16. Digital Access Codes
  17. Indemnity / Your Liability
  18. Third Party Web / Advertising / Services
  19. Site Promotions
  20. Rating Comments & Feedback
  21. Shipping & Delivery
  22. Complaints / Resolution & Disputes
  23. Force Majeure
  24. Breach of Terms & Conditions
  25. Warranty Disclaimer
  26. Additional Disclosure
  27. Choice of law
  28. Termination
  29. Data Protection & Privacy
  30. Infringement / Third Party Rights
  31. Refer A Friend / Referral Bonus
  32. Privacy Policy
  33. Acknowledgement
  34. Company Information
  35. Return Policy
  36. General

1. User Agreement

1.1- By using Maxzino.com website ( our App and mobile site ) and our social media pages ( “ website “) you accept all the terms conditions ( “agreement “) and our privacy policy.

1.2- These terms and conditions govern your use of the services content offered by us time to time with or without notice to you. You should review the terms conditions periodically for changes on the terms of use.

You must be 18 or older to agree to this agreement and use this site

This Agreement must be completed, understood and agreed to by a person over 18. If a parent or guardian wishes to permit a person under 18to access this site, he or she should email the Company with his or her explicit permission and acceptance of full legal responsibility. If you are not yet 18 or are accessing this site from any country where this material is prohibited, please exit now as you do not have proper authorization

2. Web & Service accesses

2.1- Accessing to our services is permitted on a temporary basis as our terms and conditions. We reserve the right to withdraw or amend the services we provide with or without notice. We will not be liable for any reason the services are unavailable at any time or for any period.

2.2- From time to time, we may restrict access to some or all parts of our services.

2.3- We provide no warranties in relation to the content of any other website linked to or from our website.

2.4- You are responsible for making all arrangements necessary for you to have access to services. You are also responsible for ensuring that all person who access services through your internet connection are aware of these terms, and they comply with them.

2.5- Any data or other information provided by you is processed with our privacy policy as described in clause 32. By providing any such information you agree to the terms of our privacy policy in clause 32.

3. Electronic Communication

When you are using the site or sending emails you are communicating with us electronically and consent to receive electronic communication related to your use of the site. We will communicate with email or by posting notice on site. You agree that all the agreements, notice, disclosures are other communications that are provided to you electronically satisfy and legal requirement that such communications be in writing. Notices from us will be considered delivered to you and effective when send to the email address you provide on the site or from which you otherwise email us.

4. Your Registration Obligation

4.1- As an unregistered user you will be able to browse the displayed on the website. But only registered user will have full use or enjoyment of this website. If you do not have a username and password you will be required to register on the website.

4.2- The website registration process requires you to complete or fill in a short from which will enable you to create your login details ( login credentials). You will not be able to have full use of the website until you complete the registration. Your login credentials will be required every time you login or make use of the website as a registered user.

4.4- All users will be responsible for maintaining the confidentiality of their password or account, including any activities that occur under your account. That’s why we will not be liable to you or any other person for any loss or damage which any arise as a result of failure to protect your password or account. You hereby indemnify and hold us harmless against all costs claims losses or damages which may arise therefore.

4.5- In consideration of your use of the services, you agree to-

  • 4.5.1- Provide true, accurate, current and complete information about yourself as prompted by the registration form
  • 4.5.2- Maintain and promptly update the registration data to true, accurate and complete.

4.6- you must be at least 18 ( Eighteen ) years of age. If you are not, you must have your parent to complete the registration on your behalf.

4.7- if you provide any information untrue, inaccurate or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate or incomplete, we have the right to suspend or terminate your account and refuse any future use of the service( or any portion thereof).

5. Your Account, Password & Security

5.1- Your user identification code, password chosen by you or provided, as our security procedures, you must treat such information as confidential. And you must not disclose it to any third party. We have the right to disable any user identification code or password whether chosen by you or allocated by us at any time, if in our opinion you are failed to comply with any of the provisions of these customers terms and connected in relation to in clause 5.8.

5.2- It is your responsibility to ensure that you maintain clause 4.5.

5.3- Ensure that you check all information before making a purchase.

5.6- You are fully responsible for all activities that occur under your password or account.

5.7- By agreeing the clause 4.6 you take all the responsibility of your purchase and we can not and will not be liable for any loss or damage arising from your failure to comply with this section connection with.

5.8- You must not or attempt to –

  • 5.8.1- Interfere ( or attempt to interfere ) or disrupt ( or attempt to disrupt) our site or the servers or network that host our site.
  • 5.8.2- Use ( or attempt to use ) data mining, robots screen scraping or similar data gathering and extraction tools on our site.
  • 5.8.3- Interfere ( attempt to interfere ) with security related or other features of our site.
  • 5.8.4- Use, copy or distribute content without our permission.
  • 5.8.5- Breach any applicable law, regulation or code of conduct or infringe any intellectual property of other rights of others as described in clause 7.
  • 5.8.6- be unlawful, defamatory, threatening, harassing, invasive privacy, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, promoting of self harm, misleading, abusive or deceptive.
  • 5.8.7- involves phishing or scamming or similar.
  • 5.8.8- do anything which may have the effect of disrupting our website including worms, viruses, software bombs or mass mailings.

6. Web Content

6.1- Any information published or sent on or via our services by other users is the sole responsibility of the person from whom such content originated and we are not responsible for it.

6.2- We do not guarantee that any general information we make available on our website is accurate or up to date. You rely on it at your own risk.

6.3- Maxzino reserves the right without notice or refund to suspend, alter, remove or delete content or to disclose to the relevant authorities or to a complaint any content or behavior if it is the subject of complaint or where we have reason to believe that it breaches terms and conditions, or that such steps are necessary to protect us or others, or if we are required to do so by law or appropriate authority, described in clause 2.1 .

6.4- Information about goals on our website is based on material provided by third party sellers, suppliers and or product manufacturers. Except as required by law (Peoples Republic of Bangladesh consumer Law). We can not be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties, as described in clause- 18.

6.5- Due to photographic and limitations associated with the representation of goods, some actual goods including ( in particular clothing, apparel, and shoes) may differ to a small extent in visual appearance ( for example in colour ) from the way they appear on the website. In addition, where it is suitable to do so, some depictions of products or services are created or chosen by us for promotional purposes and not be an exact representation of the product or service received.

7. Intellectual Property

7.1- You acknowledge and agree that the service contains proprietary and confidential information that is protected applicable intellectual property and other laws.

7.2- All the content, graphics, user and visual interfaces, trademarks, logos, photographs, music, sound, art effect, art work, animation, videos, text, software, computer code used on this site are our intellectual property or that of our suppliers, partners or other users. All the content above including but not limited to the design, structure selection, expression and arrangement of such material contained or used in the website is either owned, controlled or licensed to Maxzino.com. We reserve all intellectual property rights, including but not limited to, copyright in material.

7.3- Other trademarks used on this website that belong to third parties are used with permission and remain the intellectual property of the third party.

7.4- You may not -

  • 7.4.1- Modify or copy neither the layout or appearance of the website nor any computer software or code contained in the website.
  • 7.4.2- Sublicense, retrieve, display, print, sell, distribute, download, or create extracts such material without our specific prior written consent as described in clause 32.
  • 7.4.3- Decompile, disassemble, reverse engineering or otherwise attempt to discover or access any source code related to the website.

7.5- If you correspond OR otherwise communicate with us, you automatically license (i.e. permit ) us to use your content both on our website and also, for marketing purposes, on other channels including different websites, social media and emails as described in clause 5.

7.6- We respect the intellectual property of others and we ask our sellers to do the same. If you are aware that any of your intellectual property rights have been infringed on the site, please contact us.

8. Disclaimer and Liability

8.1- To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm resulting from your use of any part of the service.

We exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of :

  • 8.1.1- errors, mistake or inaccuracies on the website or our social media pages.
  • 8.1.2- You acting or not acting on any information contained on or referred to on the website and or any linked website or our social media pages.
  • 8.1.3- Personal injury or property damage of any nature resulting from your access to or use of the website.
  • 8.1.4- Any unauthorized access to or use of our secure services and/or personal information and/or financial information stored on those servers.
  • 8.1.5- Any interruption or cessation of transmission to or from the website.
  • 8.1.6- Any bugs, viruses, Trojan horses or other harmful code or communication which may be transmitted to through our website by any third party.
  • 8.1.7- The quality of any product or service of any linked sites.

8.2- We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised of offered by a third party through our website or any linked website or featured in a banner or other advertising. We will not be a party to or in anyway reasonable for monitoring any transaction between you and third party sellers of goods and services.

8.3- Where any law (including Peoples Republic of Bangladesh consumer Law) provides a guarantee which may not be lawfully excluded. Our liability will be limited to that provided by law.

8.4-Except as required by law, in no event shall we, our affiliates and related entities or our suppliers be liable for any loss or any special, incidental or co sequential damages arising out of or in connection of our website of this agreement (however arising, including negligence). You agree to accept sole responsibility for the legality of your actions under the laws that apply to you. You agree that we, our affiliates and related entities or our suppliers have no responsibility for the legality of your actions.

8.5- You acknowledge that we do not guarantee continuous, error free or secure access to our services or that defects in the service will be corrected. Which we will use reasonable efforts to maintain an un interrupted service, we can not guarantee this and we do not give any way promises or warranties ( whether express or implied) about the operation and availability of our sites, services, application or tools.

8.6- We are not liable for any loss, whether of money (including profit) goodwill or reputation or any specials, indirect or co sequential damages resulting from -

  • 8.6.1- The cost procurement of substitute products and services resulting from any products, data information or services purchased or obtained or messages received or transaction entered.
  • 8.6.2- Unauthorized access to or alteration of your transmission of data.
  • 8.6.3- Any other matter relating to the service or products displayed or sold through the service./li>

8.6- Some jurisdiction do not allows the disclaimer of warranties and exclusions may not apply to you.

8.7- Our entire liability and your exclusive remedy shall not exceed the amount paid by you for the relevant product and services.

8.8- Nothing in this T & C shall effect your statutory rights as a consumer or limit or exclude our liability for personal injury or death caused by our negligence or fraudulent misrepresentation or any other liability which cannot be excluded or limited to law.

8.9- We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

9. Product & Retailer with Maxzino

9.1- All the products displayed on Maxzino are sold by third party independent retailers. Maxzino is neither the buyer nor the seller of the products,

9.2- Maxzino is the platform provider and commercial agent of the retailers and customers to compete transactions.

9.3- Subject to this clause 9, the retailers have authorized Maxzino to conclude the sale of products to customers. This means that Maxzino has the authority from retailers to bind the retailers to a sale of products.

9.4- A contract formed on the completion of a sale of product is made solely between the customer and the retailer, although Maxzino has the retailer’s authority to bind the retailer to sale of a product pursuant to such contract. Maxzino is not a party to such contract nor assumes any responsibility arising out or in connection with it.

9.5- We are using our best efforts to make certain that the products purchased by you at Maxzino are of good quality, meet the requirement of all relevant rules and regulations and are in all material respects processes and our customers’ feedback of products sold at Maxzino. But we have no direct control over the individual products sold at Maxzino.

9.6- When you place an order, you will receive an email confirming receipt of your order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order by the retailer. The contract between you and the retailer in relation to the products will not be formed until we have checked that the retailer accepts your order. If your order is accepted, we will send you a confirmation email, which conclude the contract between you and the retailer. The confirmation email will include a description of the products, purchased in the order.

9.7- We receive your payments on behalf of the retailer, and we also undertake to refund you on behalf of the retailer any money which you may become entitled to. Such instruction may be amended from time to time with or without notice to you. You understand and agree that such instructions will form an integral part of this Terms of Use.

9.8- Warranty terms are product specific, and therefore will be provided with the relevant product, or by the relevant retailer.

10. Buy on Maxzino

10.1- You are responsible for any errors in your order caused by you.

10.2- The promotion of goods or services on the website does not constitute an offer to sell. It is an invitation to treat only.

10.3- You can purchase either:

  • 10.3.1- a voucher for particular goods or services under the terms and conditions in this agreement and any third party supplier T & C at the price specified.
  • 10.3.2- Goods under the T & C in this agreement at the price specified.
  • 10.4- All the products sold by Maxzino are not reserved in-cart, and an order is only finalized when you have completed check-out process and received an order confirmation from us and payment received in full or a committed payment service “ cash on delivery “. And follow the clause 9.7.
  • 10.5- When an order is placed for a seller goods, the process will be completed as described in clause 9.6.
  • 10.6- We use automated fraud detection software that may result in your order being delayed or cancelled. Where your order is flagged for fraud detection, we will make enquires into any potential fraud. We reserve the right to subsequently reject and refund your order at our absolute direction where fraud is suspected.
  • 10.7- Your order may be rejected in circumstances where we believe there may be a credit card or Payment related fraud ( detected prior to the goods being shipped) or where your order cannot be shipped or if there has been an error in the price or product description on the website. In these circumstances the order will be refunded in full.
  • 10.8- You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problem with your order, then you must go through the normal return process outlined in this agreement. If you change your mind, you can return your goods provided you meet the requirements set out in our change of return policy in clause 35.
  • 10.9- In the event that we cancel or are unable to fulfill your order, we will provide a full refund of any payment received.
  • 10.10- We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control, your order may be delayed or you may receive a full refund of any payment received or store credit ( at your selection ) in the event we cannot fulfill your order.

11. Connection with Social Media

You can register with us via your Facebook account. By doing this, you give us permission to access basic information from your facebook account. This information is collected by facebook and is provided to us under the terms of facebook’s privacy policy. We have no control over individual account privacy settings on such services or polices on how your personal information will be used. You are in control of these matters, not us. Before using these features, you are encouraged to read all polices and information on facebook to learn more about how they handle your information. Maxzino is not responsible for any acts or omissions by facebook and any connected social media service providers’ use of features that come from facebook platform.

12. Maxzino Discretion

12.1 We reserve the right in our sole discretion to alter or remove any information or withdraw any goods or services offered for sale by you. If-

12.1.1- that information and/ or those goods or services as applicable;

  • 12.1.1.1- Infringe or is suspected of infringing the intellectual property rights of any person ( other than the seller in question )
  • or
  • 12.1.1.2- may create any liability for whatsoever;

12.1.2- In relation to the goods and services set out for buyers and sellers ( in clause 10 & 13) if we are not entirely satisfied that you are legally permitted to offer for sale or sell, those goods and/or services.

12.1.3- If you have not compiled with clause 10.2,10.6, 13.2 and 13.4.

12.1.4- It is in our commercial interest to do so;

12.1.5- We are required by law to do so;

12.1.6- You breach any provision of this agreement;

12.1.7- For any other reason whatsoever;

12.2- You irrevocably and unconditionally agree that any rights that you may have taken under this clause 37, are hereby waived.

13. Seller with Maxzino

13.1- Subject to this clause 13 clause 12, you may post the goods and services that you wish to offer for sale on this site.

13.2- You agree and warrant to the buyer of those goods and services and separately to us that, your information:

  • 13.2.1- is accurate and not false, misleading, deceptive or fraudulent;
  • 13.2.2- ddoes not breach any intellectual property rights of third party as in clause 7.
  • 13.2.3- is made in compliance with all applicable laws, government regulations or guidelines;
  • 13.2.4- is not forged, threatening or offensive or otherwise constitute harassment;
  • 13.2.5- does not contain any confidential information or national security issues or trade secrets of third party unless you have obtained the consent of the third party owners;
  • 13.2.6- does not contain any viruses, worms, Trojan horses or other individual programs or data whether attached to or embedded in other programs or data or net;
  • 13.2.7- does not contain any pornography, bestiality or any other obscene or offensive material;

13.3- You are the legal owner of the goods and services you are offering for sale on this site and you have the legal capacity to conclude the sale and to pass the title in the goods and services to the successful buyers.

13.4- You will not hyperlink to or include description of goods and services that you are not offering for sale on this site.

13.5- You represent and warrant to us and to the buyer separately that your information will be kept up to date and that will edit your account profile and any other information accordingly.

13.6-The goods and services you offer for sale and sell on this site;

  • 13.6.1- are reasonably fit for the purpose or purposes for which goods of that kind are commonly bought as it is reasonable to except having regard to matters, without limitation, the description of those goods and their price; and
  • 13.6.2- correspond with the description that you have posted on this site; and
  • 13.6.3- are not defective.

14. Pricing with Maxzino

14.1- We will take all the reasonable efforts to ensure that prices reflected on the Maxzino website are accurate.

14.2- You confirm that we may amend pour prices time to time without prior notice and for any reason whatsoever.

14.3- We reserve the right not to honor any incorrect offers represented on the website made by genuine human error.

14.4- You agree that all prices will be quoted in Bangladeshi taka and include value added tax (VAT). You also agree that the prices displayed on the website are only valid and effective in Bangladesh.

14.5- Special promotions may be limited to separate offer conditions and stipulations.

15. Payment on Maxzino

15.1- You acknowledge that you can use your Maxzino wallet, debit or credit card, Nagad or cash on delivery to pay for the products you want to buy.

15.2- You also acknowledge that an amount equal to the total value of your order will be debited from your Maxzino wallet or reserved against the debit or credit card you are paying with during the checkout process.

15.3- Notwithstanding the above payment terms, kindly note that you can also make use of your Maxzino promotional codes to pay for the products.

15.4- For the avoidance of doubt, you agree that you will pay for the products on the Maxzino website using the available payment methods. By submitting your order, you warrant that you are authorized to make payment for the products and that there are sufficient funds available to for the order.

16. Digital Products / Codes

16.1- Any digital code offered on the website ( i.e. steam keys, Uplay codes etc ) are sold subject to the terms of use of third party distribution channels and the software or content unlocked by such codes is subject to intellectual property rights of third party licensors.

  • 16.1.1- Your use of the software or content (i.e. games, videos, music etc) may be restricted by digital management rights ( DRM ) code or software controls embedded in the content by the licensor of the said content.
  • 16.1.2- Maxzino is not responsible for any application of any DRM or the effect it may have, on your use of the content and we are not liable for the operation of DRM.
  • 16.1.3- You should check the user terms of the associated software or content distributor prior to purchasing an access keys.

16.2- You are responsible for determining whether your pc or user device is compatible with the software or content unlocked by access codes you purchase on the site.

  • 16.2.1- For recommended specifications, consult the product listing or alternatively the publisher or distributor (steam) website.
  • 16.2.2- You also acknowledge that redemption of software or content will require high-speed internet access.
  • 16.2.3- Your ISP may change your additional amounts for data usage, and you must familiarize yourself with these charges prior to purchasing any access keys.

16.3- For trouble redeeming your codes, you should first contact the relevant distribution channel ( i.e. steam) for technical assistance.

17. Indemnity

17.1- At all times you are responsible and assume liability, for all kind of content that you add or link to, the services.

17.2- You agree not to hold us responsible for things other users say or do through the services.

17.3- If you have a dispute with another user, you release us ( our directors, officers, partners, agents, retailers, subsidiaries, joint ventures and employees ) from any or all claims demands and damages ( actual and consequential ) of every kind and nature known or unknown arising out or in any way connected with such disputes.

17.4- You shall indemnify us and keep us fully indemnified on demand from and against all liabilities, cost, expenses, damages and losses, legal costs ( including cost of defenses of claims, suits or proceedings brought by third parties) and all other expenses suffered or incurred by us arising out or of in connection with your use of the service, the content, your breach of these terms and/or as a result of your violation of any applicable laws or regulations.

18. Third Party Web and Services

We may link to third party websites which may be of interest to you and/or use third party advertising on our site and/or use third party-provided services on our site. We do not recommend our endorse and we are not legally responsible for those sites or services. You use such third party sites or services at your own risk.

19. Site Promotions

From time to time Maxzino will run promotions. These promotions will either be on selected products or site wide. For each promotions there will be specific terms and conditions. Promotion’s may require the customer to apply stated promo code to their cart during the check-out process. Promo code discounts, even if site wide, will only apply to physical product. No promo code discount will applied to gift vouchers/card.

20. Rating, Comments & Feedback

The following are the Maxzino rating system Rules as mentioned in clause ………… of the terms and conditions of use of this site:

20.1- Rating rules for buyers:

  • 20.1.1-You are only permitted to rate a user who is a seller if you have interacted with (bought from ) that seller. You may not provide a rating for a seller outside the rating criteria.
  • 20.1.2- Buyer’s ratings to sellers may only include commenting on the site:
    • a) Quality of the item purchased
    • b) delivery of the item, the cost, time frame, packaging quality.
    • c) overall transaction experience.
  • 20.1.3- General rules:
    • 20.1.3.1- Defamatory comments on rating are not permitted and could have legal consequences as the ratings are visible in a public room.
    • 20.1.3.2- You may not abuse the rating system. Abuse of the system includes accounts of your friends or your own secondary accounts to lower the rating score.
    • 20.1.3.3- threatening, abusive, racially vilifying, discriminatory or profane language is also abuse of the system and is not allowed.
    • 20.1.3.4- Completed trades may be archived after 3 months from the date when the transaction was completed. Users will still be able to view archived transaction on their profile, but they might not be able to edit or create ratings once the trade has been archived.

20.2- Removal of ratings:

We would like to promote preserve free speech and therefore will remove feedback only in exceptional circumstances. Maxzino reserves the right to delete any ratings at its sole discretions upon an investigation into the rating (although we are not obliged to do so). If you fell that you have received an unfair rating or you have evidence of any abuse of the rating system, please contact our customer service department and we will investigate the matter.

  • 20.2.1- Circumstances where Maxzino may delete a rating include, but are not limited to:
    • a) If the rating contains any links to other pages or images or contains information not related to interacting with the user on Maxzino in accordance with the rating criteria;
    • b) If the rating contains adult material, abusive, racially vilifying discriminatory or threatening language as mentioned in clause 20.1.3.3.
    • c) If we are required by law to do so;
    • d) If the rating falls outside the rating rules as set out in this document.

21. Shipping & Delivery

21.1- subject to this agreement, goods will be supplied as shown on your order confirmation, which will be provided to you by email.

21.2- We will use our best endeavors to meet stated timeframes for delivery, however from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 30 days delivery ( for standard and express post). Sellers may set their own delivery time frames which may differ from goods sold by us.

21.3- Standard post are subject to different fees and charges. In addition, certain goods( including large and bulky items or special orders ) may be subject to additional charges. All shipping charges will be made available to you at checkout.

21.4- A signature may be required for some deliveries and some marketplace orders ( depending on the ( individual seller’s requirements). You are responsible for ensuring you are able to accept delivery. Neither we, nor a marketplace seller will be responsible :

  • a) for late delivery where attempted delivery has occurred on or before the stated delivery time frames.
  • b) for lost or missing parcels that have been signed for at your selected delivery address ( regardless of whether or not you have personally accepted delivery ).
  • C) for lost or missing parcels left at your chosen location where you have expressly given authority to leave with the items carrier.

21.5- We reserve the right to change, modify or discontinue any delivery options at our absolute discretion.

22. Resolution & Disputes

If any dispute arises between you and Maxzino, we strongly recommend you to first contact us directly to seek a resolution by going to the Maxzino help page. We will consider reasonable request to resolve the dispute through alternative dispute resolution procedures, such mediation or arbitration, as alternatives to litigation. (Help) Hyperlink

23. Force Majeure

Where we or seller prevented from or delayed in carrying out obligations under these customers terms due to circumstances beyond our or the sellers reasonable control including, without limitation, acts of god, governmental actions, war or national emergency, riot, civil commotion, fire, lock-outs, strikes or other labor disputes( whether or not relating to the seller’s workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials than either or the seller’s( as the case may be ) performance of its obligations shall be postponed for the period of time that the circumstances continue.

24. Breach of Terms & Conditions

24.1- If we permit the registration of an account on our marketplace it will remain open indefinitely, subject to these general terms and conditions as mentioned in clause 36.

24.2- If breach these general terms and conditions, or if we reasonably suspect that you have breached these general T&C or any Maxzino codes, policies or guidelines in any way we may:

  • 24.2.1- Temporarily suspend your access to our marketplace;
  • 24.2.2- Permanently prohibit you from accessing our marketplace;
  • 24.2.3- Block computers using your IP address from accessing our marketplace;
  • 24.2.4- Contact any or all of your internet service providers and request that they block your access to our marketplace;
  • 24.2.5- Suspend or delete your account on our marketplace;
  • 24.2.6- Commence legal actions against you, whether for breach of contract or, otherwise.

24.3- Where we suspend, prohibit or block your access to our marketplace or part of our marketplace you must not take any action to circumvent such suspension or prohibition or blocking.

25. Warranty Disclaimer

25.1-The site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied.

25.2-To the fullest extent permissible pursuant to applicable laws, Maxzino disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

25.3- Maxzino does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the effects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

25.4- Maxzino does not make any warranties or representation regarding the use of the materials in this site in terms of their correctness, accuracy, usefulness, timeliness, reliability or otherwise.

26. Additional Disclosure

26.1-No waiver by either you or Maxzino of any breach or default or failure to exercise any right allowed under this TOU is waiver of any preceding or subsequent breach or default or a waiver or forfeiture of any similar or future rights under our terms and conditions.

26.2- The section headings used herein are for convenience only and shall be of no legal force or effect.

26.3- If a court of competent jurisdiction holds any provision of terms of use invalid, such invalidity shall not affect the enforceability of any other provisions contained in these TOU, and the remaining portions of our terms of use shall continue in full force and effect.

27. Choice of law

Any disputes arising out of or related to these terms and conditions and/or any use by you of the site or Maxzino services shall be governed by the laws of the People’s Republic of Bangladesh, without regard to its choice of law rules and without regard to conflicts of law principals.

28. Termination

28.1- All the terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process.

28.2- These T&C or any part of these may be terminated by Maxzino for designing and managing websites without notice at anytime, for any reason.

28.3- The provisions relating to copyrights, Trademark, disclaimer, Limitation of liability, indemnification and Miscellaneous, shall survive any termination.

28.4- Any account that not been used for a certain period of time be terminated and all contents guidelines and policies.

28.5- You agree that we have no responsibility for the deletion or failure to store any content maintained or transmitted by the service.

28.6- Further you agree that we shall not be liable to you or any third party for any termination of your access to the service.

29. Data Protection & Privacy

29.1-By using Maxzino, you agree to the collection, transfer, storage and use of your personal information by Maxzino on servers located in the “maxzino.com”. As further described in our privacy policy. Click here Privacy Policy

29.2- You shall process your personal data received under and/ or in connection with this user agreement each as a separate and independent controller.

29.3- In no event will Maxzino and you process personal data under and/or in connection with this user agreement as joint controllers or in a controller-to- processor relationship.

29.4- You shall be individually and separately responsible for complying with the obligations that apply to you as a controller under applicable data protection law.

29.5- This include, but is not limited to the obligation to provide appropriate safeguards for the transfer of personal data to a third party. You shall erase the personal data received under this user agreement immediately after the respective purposes has/have been fulfilled.

29.6- Any further processing of the personal data is not permitted except when legally required. Failure to abide with the aforementioned obligations may result in disciplinary action up to and including account suspension.

30. Infringement / Third Party Rights

30.1- You shall not post the content that infringes the rights of third parties. This includes, but is not limited to content that infringes on intellectual property rights such as copyrights, design and trademark ( i.e. offering counterfeit items for sale ).

30.2- A large number of products of all sorts are offered on Maxzino by private individuals. Entitled parties, in particular owners of copyright, trademark right, or other rights can report any advertisement which may infringe on their rights, and submit a request for such advertisement to be removed.

30.3- If a legal representative of the entitled party report this to us the correct manner, products infringing in the intellectual property rights will be removed by Maxzino.

31. Refer A Friend / Referral Bonus

31.1- You may earn referral bonuses by refer a friend or anyone from your link. It is a promotional activity by which a friend you refer becomes a Maxzino customer and makes a qualifying purchase on the site.

31.2- To participate, refer friends who are not current Maxzino subscribers and who have never purchased a product from the site ("new user") by sending them your referral link (“Unique link”), available on the site or provided to you as recipient of an invite only special offer. For a new user who access your unique link and within the following 48 (forty eight) hours:

  • a) Register on the site.
  • b) Makes an initial purchase of a product from the site. Maxzino will, within a reasonable amount of time, post to your Maxzino wallet, the Maxzino bonus that you are eligible to receive.

31.3- Maxzino may provide various tools to help you disseminate your unique link. You may also share your unique link via email and social media.

31.4- Please note that whenever you decide to share your unique link, you must tell your friends that you are eligible to receive Maxzino bonuses ( store credit) if they sign up and make a qualifying purchase.

31.5- Failure to disclose this information is a violation of these terms of use and Maxzino may terminate you immediately from the referral bonus program, disqualify you from participating you in the forfeiture of any Maxzino bonus in your wallet.

31.6- Referral bonuses are valid indefinitely, subject to clause 31.9. Referral bonuses can be redeemed at http://maxzino.com/.../.../wallet.

31.7- Referral bonuses cannot be used to buy other vouchers or coupons and are not transferable. They are only eligible for redemption via the original email addresses that they were sent to. Referral bonuses do not accrue interest and are not refundable for cash once purchased.

31.8- If your bonuses are insufficient for the order you wish to place, you may make up the difference by paying via one of our other payment methods.

31.9- Maxzino reserve the right at any time to modify or discontinue the referral program either temporarily or permanently ( or any part thereof ) with or without notice. Maxzino will not be liable to you in the event of any modification, suspension or discontinue of the referral program.

32. Privacy Policy

32.1- Registration data and certain other information about you is subject to Maxzino privacy policy.

32.2- You agree that we may access, preserve and disclose your account information and content:

  • 32.2.1- to our affiliated companies for the purpose of providing the content to you and others in an efficient manner;
  • 32.2.2- for the purpose of properly administrating your account in accordance with our standard operating procedures;
  • 32.2.3- if required to do so by law or in the good faith, believe that any such access, preservation or disclosure is reasonably necessary to:
    • a) comply with legal process;
    • b) enforce the TOU;
    • c) respond to claims that any content violets the rights of third parties;
    • d) respond to your requests for customer service;
    • e) protect the rights, properly or safety of the service, its users and the public.
  • 32.2.4- We may record customer service calls and collect other information related to the interaction between you and Maxzino and between you and the retailer represented by us.

33. Acknowledgement

You agree that:

33.1- All pictures and images of products displayed are for illustrative purpose only.

33.2- Any accessory featured with the products is for illustrative purpose only and may be sold separately ; and

33.3- Where we provide dimensions and measurements in the description of a product. The dimensions may vary slightly in real life and it is your responsibility to ensure that the actual size of each product is suitable for your purpose prior to submitting your order (including whether there is appropriate and safe access to your delivery address for delivery of the product). return policy

34. Company Information

  • Company Name: Maxzino Limited
  • Country of incorporation: Bangladesh
  • Registration Number: KHC-1922/2020
  • Registered Office: Khulna
  • Email: info@maxzino.com
  • Chairman:
  • CEO:
  • Directors:
  • Contact info: 01316- 601013

35. Return Policy:

35.1- Here at Maxzino, we believe in 100% customer service and strive to please all Maxzino buyers. We always do our best to take care of our valuable customers. In the unlikely event if any product that you have purchased is damaged or incorrect (presentation different on website ) or the size of fashion product does not fit you then you may return your product. To be eligible for a refund, the product must be returned to Maxzino in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 48 hours from the day it was delivered. The return button will show up in your Maxzino account when the product is delivered. You will get the chance for 48 hours.

35.2- These categories cannot be returned

  • a) Used or not in the same condition and packaging as you received it.
  • b) Specific categories like Innerwear, Lingerie, Beauty products, Perfumes / Deodorant, Pants, Socks and Clothing freebies, Grocery , Books, Digital product Foodstuff, Beverages, Jewelry and Pet Supplies etc.
  • c) “Change of mind” about the purchase.
  • d) Items which have been used or installed.
  • e) Products that have been tampered with or a missing serial numbers.
  • f) Products with missing labels or accessories.
  • g) Digital products.
  • h) The product is “no longer needed”
35.3- Defective Products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect?

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.

  • a) faults resulting from normal wear and tear;
  • b) damage arising from negligence, user abuse or incorrect usage of the product;
  • c) damage arising from electrical surges or sea air corrosion;
  • d) damage arising from a failure to adequately care for the product;
  • e) damage arising from unauthorized alterations to the product; and
  • f) where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
35.4- Problems with your goods – contacting us
  • 35.4.1- If you have a problem with your goods, please contact us via the Help Centre. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods.
  • 35.4.2- Once an item is returned we will either inspect your goods and investigate any claimed defect or in some cases, send the goods to third parties for assessment and/or repair. Where applicable we provide a remedy in relation to your goods.
  • 35.4.3- If we do not believe a remedy is applicable upon inspecting our goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.
  • 35.4.4- 35.4.4- Refunds will be issued using the payment method used for purchase. If you have an account with us, store credits will be issued to the account used to purchase the goods.
  • 35.4.5- We aim to process refunds and replacements within 28 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer

36. General

36.1- These terms and the other policies posted on Maxzino constitute the entire agreement between Maxzino and you, superseding any prior agreements. Your use of the Service may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software.

36.2- The TOU and the relationship between you and us shall be governed by the laws of the Peoples Republic of Bangladesh. You agree to submit to the exclusive jurisdiction of the courts of Bangladesh.

36.3- If we don't enforce any particular provision, we are not waiving our right to do so later. If a court strikes down any of these terms, the remaining terms will survive. We may automatically assign this agreement in our sole discretion in accordance with the notice provision below.

36.4- Neither you nor we may assign or transfer any rights or obligations under the TOU without the prior written consent of the other party, except that we shall be entitled to assign or transfer any or all of our rights and obligations (without your prior consent) to any of our affiliated companies. but if we do so we will ensure that any company to whom we transfer our rights or obligations will continue to honor your rights under them. You agree that your Maxzino account is personal and non- transferable. The section titles in this TOU are for convenience only.

36.5- You shall not assign, transfer, charge, sub-contract, create any trust over or deal in any other manner with these Terms and Conditions or a Contract or all or any of your rights or obligations under these Terms and Conditions or a Contract.

36.6- Nothing in these Terms and Conditions or a Contract shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us.

36.7- No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term.

36.8- A full record of every sale and related transaction between you and Maxzino shall be maintained on the Site for a period of 12 months following the date of such sale or related transaction. You shall thus only be able to view and print such record during such period, whereafter you shall be responsible for retaining your own record of the relevant sale or related transaction.

36.9 - Any and all copyright subsisting in the Website, including theses Terms and Conditions, vests in Maxzino and all rights not expressly granted are reserved.

36.10 - When you visit the Site or send e-mails to Maxzino, you consent to receiving communications from Maxzino electronically and agree that all agreements, notices, disclosures and other communications sent by Maxzino satisfy any legal requirements, including but not limited to the requirement that such communications should be in writing.

36.11 -We may update this agreement at any time, with updates taking effect 30 days after we post the updated policy on the Maxzino website. No other amendment to this agreement will be effective unless made in writing, signed by users and by

36.12 -These Terms and Conditions contain the whole agreement between you and Maxzino and no other warranty or undertaking is valid, unless contained in this document between the parties.